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Popups, widgets, subscriptions, loyalty, abandoned carts and more

Search conversations…

Amara Okafor21:04

Do you deliver to Cape Town?

Open

Daniel Fourie20:58

Yes, that one is back in stock 😊

Open

Emma Whitfield20:44

Any time, Emma. Enjoy the gift box 🎁

Open

Tom Weller20:31

Perfect, thanks for sorting it.

Open

Lindiwe Dlamini20:12

Is the gift box available in 500ml?

Open

Ravi Pillay19:47

How was this chat today? Rate it 1-5

Open

Sophie Marais19:30

Re: your order is on its way 🚚

Open

Kabelo Mokoena19:05

Once confirmed, I can retry the payment

Open

Hannah Botha18:52

Thank you, that genuinely means a lot 💚

Open

Emma Whitfield+27 •• ••• 3140emma@example.com

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WhatsApp
Gmail
Instagram
Messenger
TikTok
Web

Tuesday, 18 August

Emma Whitfield

Hi! Can I change the delivery date on my order?

20:41

Looked up the order0.4 s

AI Agent

Of course, Emma 👋 Order #4021 hasn’t shipped yet. It’s booked for Thursday, 20 August. Which day would suit you?

20:41

Emma Whitfield

Friday the 21st would be perfect, thank you

20:43

Updated the delivery date0.8 s

Created a ticket · team alerted for confirmation0.6 s

AI Agent

Done ✅ Order #4021 is now set for Friday, 21 August.📦 Two items · gift sleeve🗓️ Delivery Friday 21 AugYou will get a WhatsApp confirmation shortly. Anything else I can help with?

20:43

Emma Whitfield

That was quick, thanks so much 💚

20:44

AI Agent

Any time, Emma. Enjoy the gift box 🎁

20:44

Canned

Takeover

Type your message… (Type / for commands)

Language·Steer

Trusted by

One customer. Too many disconnected tools.

Your store
They find a product.
Your messaging apps
They ask a question.
Your marketing tools
They receive your next campaign.

FlowIQ by Flowapt unifies your store, messaging apps and marketing tools in one AI platform.

Question to resolution, handled. And a coworker when you need support.

Coworker lives in your all-in-one inbox, ready to check on orders, look up stock, draft replies and provide valuable insights.

Search conversations…

Amara Okafor21:04

Do you deliver to Cape Town?

Open

Daniel Fourie20:58

Yes, that one is back in stock 😊

Open

Emma Whitfield20:44

Any time, Emma. Enjoy the gift box 🎁

Open

Tom Weller20:31

Perfect, thanks for sorting it.

Open

Lindiwe Dlamini20:12

Is the gift box available in 500ml?

Open

Ravi Pillay19:47

How was this chat today? Rate it 1-5

Open

Sophie Marais19:30

Re: your order is on its way 🚚

Open

Kabelo Mokoena19:05

Once confirmed, I can retry the payment

Open

Hannah Botha18:52

Thank you, that genuinely means a lot 💚

Open

Emma Whitfield+27 •• ••• 3140emma@example.com

All
WhatsApp
Gmail
Instagram
Messenger
TikTok
Web

Tuesday, 18 August

Emma Whitfield

Hi! Can I change the delivery date on my order?

20:41

Looked up the order0.4 s

AI Agent

Of course, Emma 👋 Order #4021 hasn’t shipped yet. It’s booked for Thursday, 20 August. Which day would suit you?

20:41

Emma Whitfield

Friday the 21st would be perfect, thank you

20:43

Updated the delivery date0.8 s

Created a ticket · team alerted for confirmation0.6 s

AI Agent

Done ✅ Order #4021 is now set for Friday, 21 August.📦 Two items · gift sleeve🗓️ Delivery Friday 21 AugYou will get a WhatsApp confirmation shortly. Anything else I can help with?

20:43

Emma Whitfield

That was quick, thanks so much 💚

20:44

AI Agent

Any time, Emma. Enjoy the gift box 🎁

20:44

Canned

Takeover

Type your message… (Type / for commands)

Language·Steer

Coworker

After the conversation · 20:46

Can you double-check Emma’s new delivery date?

Read Emma’s chat · looked up the order0.9 s

Read Emma’s chat0.5 s

Looked up the customer’s orders0.4 s

Yes — Friday, 21 August is saved.

Order #4021 hasn’t shipped yet. Her two items and gift sleeve are unchanged.

Check that both items are in stock, then draft the confirmation we promised her.

Checked product stock · checked locations1.4 s

Checked Shopify live (products + stock)0.6 s

Checked Shopify live (stock by location)0.8 s

Both items are in stock.

Shopify shows both available at the fulfilment location. Here’s a confirmation draft for you to review:

Message

Hi Emma, Friday, 21 August is confirmed for order #4021. Both items are in stock, and your gift sleeve is included 🎁

Ask about this customer...

Create a WhatsApp template for an update or campaign.

Personalise reusable messages that can be sent to your customers through broadcasts or automations.

Create WhatsApp Template

StandardCarousel

Basics

Template name

delivery_update

The message

HeaderButtons

Message178/1024

Hi {{1}}, your delivery date for order {{2}} has been updated to {{3}}.

Both items and your gift sleeve are included.

Need anything else? Just reply here — we’re happy to help.

Numbered variables detected

Example values

Used in your preview

Emma

#4021

Friday, 21 August

Footer

Remove

Save draftSubmit for approval

Preview

Today

Hi Emma, your delivery date for order #4021 has been updated to Friday, 21 August.

Both items and your gift sleeve are included.

Need anything else? Just reply here — we’re happy to help.

Name: delivery_update
Category: UTILITY
Language: English (US)
Mode: Standard

Once Meta approves your template, it’s ready to send.

Automate the
next step.

Your rules send abandoned-cart reminders, order updates and Instagram replies. Connect Shopify or webhook events to the right message, at the right time.

Rules

Reply to Instagram comments, recover Shopify carts and send WhatsApp updates from store or webhook events.

New automation

Send the gift guide by DM

Instagram commentany of your posts

1 keyword

Reply to gift-box questions

Instagram commentany of your ads

DM + Public reply

2 keywords

Recover abandoned carts

Shopify abandoned checkoutNot purchased

abandoned_cart_reminder

After 30 min

Welcome new VIP customers

Shopify customer tag addedVIP

vip_welcome

Confirm a delivery date change

External webhookdelivery_date_updated

delivery_update

Fires when: Your endpoint receives
delivery_date_updated
Sends: Straight away

Message fields

{{1}} Customer’s first name{{2}} Order number{{3}} New delivery date

Edit

What the customer gets

Hi Emma, your delivery date for order #4021 has been updated to Friday, 21 August.

Both items and your gift sleeve are included.

Need anything else? Just reply here — we’re happy to help.Powered by flowapt.com

Let customers know their order is ready

External webhookorder_ready_for_collection

collection_ready

Turn visitors into contacts. Collect WhatsApp numbers and emails, then follow up with campaigns and conversations in FlowIQ.

From first visit to repeat purchase.

Sign up
Start a chat
Make a purchase
Re-engage
Come back

A multichannel AI agent

Turn a question into a lifelong customer.

Help customers choose the right product, check out and manage their orders or subscriptions, all in one conversation.

The medium is in stock. I’ve put together your checkout.
I’ve moved your delivery to Friday and asked the team to confirm.
Your subscription is paused. It will resume next month.

From first visit to loyal customer.

One customer. Too many disconnected tools.

Your store

Your messaging apps

Your marketing tools

Question to resolution, handled. And a coworker when you need support.

Coworker, beside the customer conversation

Create a WhatsApp template for an update or campaign.

Automate thenext step.

Create and manage popups in FlowIQ.

From first visit to repeat purchase.

Turn a question into a lifelong customer.

Automate the
next step.